General Terms and Conditions (hereinafter “GTC”)

1. Scope of application

These GTC apply to all contracts and legal relationships (in particular: [1] the provision of hotel rooms for accommodation purposes, as well as all other related services and deliveries; [2] the hosting and/or organization of receptions and/or banquets, room rental and catering, as well as all other related services and deliveries) between the parties, i.e. the customer on the one hand and the hotelier on the other. Any other terms and conditions of the customer are not applicable. The term “Customer” refers both to the end consumer and to any intermediary, agent or representative of the latter vis-à-vis the Hotel Owner. For all obligations arising from these GTC, the persons designated by this term are jointly and severally liable to the hotelier. Hotelier” refers to the company 2 Arlequins BB SA (CHE-378.830.041), head office Avenue Général-Guisan 2, 3960 Sierre, operator of the Hôtel Art le Vin. These GTC are also available in German and English. Only the French version is legally binding.

2. Contract conclusion

In the case of the provision of hotel rooms for the purpose of accommodation, as well as all other related services and deliveries, the receipt by the hotelier of a guarantee in the form of a valid credit card or a cash deposit, the amount of which is specified in the offer sent by the hotelier, constitutes the conclusion of the contract. For the hosting and/or organization of receptions and/or banquets, room rental and catering, as well as all other related services and deliveries, the signing of the relevant contract by the customer and the hotelier, or the electronic confirmation sent by the hotelier to the customer, constitutes the conclusion of the contract. These GTC are available on the hotelier’s website. If they are not available on the hotelier’s website, these GTC are attached:

• electronic or written confirmation of reservations, in the case of the provision of hotel rooms for accommodation purposes, as well as all other related services and deliveries;
• of the contract, concerning the reception and/or organization of receptions and/or banquets, the rental of spaces and catering, as well as all other related services and deliveries.

These GTC form an integral part of any contract relating to the services detailed above. The customer hereby declares that he has read them and accepts them in full, subject to any mandatory legal provisions to the contrary.

3. Pricing information and taxes

All service prices are quoted exclusively in Swiss francs (CHF) and include value-added tax (VAT) at the statutory rate. When legally due, the tourist tax is invoiced by the hotelier to the customer in addition to the above rates and, in principle, at the same time as the total amount is collected.

4. Payment methods

The hotel exclusively accepts the following means of payment: TWINT, Maestro, Visa, Mastercard, American Express, JCB, Diners Club, WIR according to prior agreement with the hotelier, cash, bank transfer according to invoice and prior agreement with the hotelier (bank: UBS, 3960 Sierre; holder: 2 Arlequins BB SA, IBAN: CH 900022822812809601V, BIC: UBSWCHZH80A). The hotelier is entitled to request a deposit at any time. Failing this, the hotelier will make a reservation on the customer’s credit card, or may charge the full amount of the bill to the customer’s credit card. Any bank charges and exchange differences are at the customer’s expense. The total amount of the services must be paid by the customer no later than the day of departure, respectively the day of the event and/or rental. If payment by invoice has been agreed, the invoice must be paid within 10 days of issue, with a reminder fee of CHF 20 due after 30 days. Failure to pay an invoice by the due date will incur statutory interest on arrears at 5% p.a. With regard to the provision of hotel rooms for accommodation purposes, and all other related services and deliveries, in the case of prepayment, the full amount of the reservation must be paid no later than 7 days prior to arrival, unless otherwise specified in the booking confirmation. Failing this, the credit card presented as security will be debited with the total amount of the reservation by the last day of the agreed accommodation, irrespective of the customer’s arrival, or the cash deposit will be forfeited in full to the hotelier by this deadline, without prejudice to the hotelier’s right to cancel the reservation. The customer may only offset a claim against the hotelier with a claim that is legally valid and undisputed by the hotelier.

5. Clauses relating to the provision of hotel rooms for accommodation purposes, as well as all other related services and deliveries

The reserved room(s) are available to the customer from 3:00 p.m. on the agreed date of arrival. The customer is not entitled to early occupancy of the room. On the agreed departure date, rooms must be vacated and made available to the hotelier by 11:00 a.m. at the latest. In the event of late check-out, the hotelier is free to charge 50% of the current total price of the accommodation up to 5:00 p.m. and 100% from 5:00 p.m. onwards, in return for use beyond the agreed time. Lost & Found Unless the customer expressly requests that a found object be returned to its owner, such found objects will be kept by the hotelier for a period of 6 months. At the end of this period, the objects will be destroyed or handed over to the local police office, at the hotelier’s discretion. In all of the above cases, the customer bears the costs and risks.

6. Clauses relating to the hosting and/or organization of receptions and/or banquets, space rental and catering, as well as all other related services and deliveries

All the details required to organize an event (choice of menu; choice of wines; table and seating arrangements; table and room decorations; printing of menus; technical equipment; event program and timetable; etc.) must be communicated by the customer to the hotelier no later than 14 days before the event, failing which additional costs will be charged to the customer. Compensation in the event of a reduction of 5% or more in the number of participants initially announced is subject to the following conditions: – Reductions up to 30 days before arrival: free of charge. – Reduction from 29 to 21 days before arrival: 30% loss of earnings. – Reduction from 20 to 14 days prior to arrival: 50% of loss of earnings. – Decrease from 13 to 0 days before arrival: 100% of loss of earnings. The final number of participants must be confirmed in writing by the customer to the hotelier no later than 4 working days before the date of the event. If the actual number of participants is lower, the invoice will be based on the number indicated in the final confirmation; if it is higher, the hotelier cannot guarantee that all participants can be accommodated. Any additional costs incurred will be invoiced. The hotel reserves the right to set a maximum number of guests. The maximum capacity per room permitted by fire regulations must not be exceeded. The hotelier reserves the right to modify the allocation of rooms, provided that this is in accordance with the requirements and interests of the organizer, and is acceptable to him. Similarly, the hotelier reserves the right to allocate a different room if the number of participants is lower than expected. As a general rule, banquet rooms can be rented until 11 p.m. at the latest. Use is strictly limited to the room actually rented. No decorations or advertising material may be attached to the walls or ceiling. Welcome desks, advertising material, banners, etc. may not be placed outside the rented rooms; only signs supplied by the hotel may be used. The customer must obtain the prior written consent of the hotelier before bringing, placing or hanging any objects or installations of any kind (including decorative items) in connection with the event on the hotelier’s premises or outside areas. In particular, the customer guarantees that all objects and installations brought in, installed or hung comply with the safety and police regulations in force in this area, in particular the requirements of the fire brigade, and that they can be removed without causing damage. Subject to the prior written agreement of the hotelier, the guest is entitled to use his own equipment for telephony, data transmission, etc.. The hotelier is entitled to charge a reasonable connection and electricity fee. The customer undertakes to comply with the hotelier’s fire prevention regulations and to ensure that emergency exits remain clear. The customer also guarantees the hotel owner that all materials and decorative elements brought onto the premises comply with fire regulations. It is strictly forbidden to use magic candles or other objects that are easily flammable or could be dangerous to health. The hotelier’s administrative department must be informed in writing as soon as possible of all shipments of event materials, and in any case before they are delivered to the venue. The hotelier reserves the right to refuse deliveries if the sender or recipient is unknown. The hotelier accepts no liability or obligation arising from such refusal. Shipping costs and customs duties for incoming packages are not the responsibility of the hotelier, but of the customer. Failure to comply with this provision may result in refusal to accept shipments, without prejudice to any liability on the part of the hotelier. Guests are not allowed to bring their own food and beverages to events, unless otherwise agreed in writing with the hotelier in advance. In such cases, a supplement will be charged to cover the hotelier’s overheads. The customer is obliged to declare, independently and spontaneously, to the competent authorities or to the management companies concerned, any services or actions generating license, copyright, personality or exploitation rights, and to pay the resulting royalties/fees directly. Newspaper advertisements and other advertising in the broadest sense – even in partial or modified form – referring to events organized in the hotelier’s establishment are only permitted with the express prior written consent of the hotelier. The hotelier reserves the right to grant the customer, for a fee, a non-exclusive, time-limited license to use the trademarks and/or logos belonging to the hotelier. The customer may not, however, demand to obtain the license rights.

7. Liability

The customer is obliged to maintain peace, order and security, and to use the hotelier’s rooms, banquet halls and all other facilities with care and diligence, in accordance with the agreed use, which excludes in particular the presence in the room of a number of people greater than that stated in the reservation, cooking or heating food in the room, smoking in the building’s private and communal areas, or offering all or part of the services offered by the hotelier as part of an event. The customer is liable to the hotelier for all damage, loss or other injury to the hotelier’s property caused by the customer, his employees, family, guests, agents or participants in any event organized or attended by the hotelier, as well as by any other third parties for whom the hotelier is responsible. For example, the customer is liable for any damage caused by any of the above-mentioned persons to the hotelier’s facilities and furnishings (sound system, bowling alley, bar, café, carnotzet, etc.). Subject to mandatory legal provisions, the hotelier declines all liabilitý for theft and damage to property brought by the customer, participants in an event organized by the latter or any other third parties, as well as for personal injury and/or property damage induced by improper use of the objects, appliances and equipment provided. The hotelier also declines all responsibility for theft and damage to the property of third parties acting on behalf of the customer (e.g. artists, caterers, etc.), even if the hotelier has appointed them on the customer’s behalf. In any event, and subject to the above reservations, the hotel owner is liable only up to the amount paid out by his liability insurance. The customer undertakes to fully indemnify the hotel owner against all civil and public law claims made against the hotel owner by authorities or third parties (including event participants, guests, employees and contractual partners of the customer) as a result of conduct contrary to the provisions of this article. In view of the hotelier’s exclusion of liability in respect of third parties acting on the customer’s behalf (e.g. artists, caterers, etc.), the latter is reminded that he alone, to the exclusion of the hotelier, is liable to compensate them for any theft or damage they may suffer. Lost and found will be returned to its owner if the owner’s identity is clearly established and the hotelier is aware of the owner’s home or business address. The customer bears the cost and risk of return. If the identity of the owner is in doubt, lost and found will be returned to the local lost and found office after a three-month retention period.

8. Termination by the hotelier

If the service to be provided by the hotelier under the contract is rendered considerably more difficult or impossible, in whole or in part, due to force majeure or other circumstances beyond the hotelier’s control (e.g., insufficient number of guests at the hotelier’s discretion, unfavorable weather conditions, prohibitions or restrictions imposed by public authorities, natural events such as forest fires, epidemics or pandemics), the hotelier shall be entitled to claim damages. (e.g. insufficient number of guests at the discretion of the hotelier, adverse weather conditions, prohibitions or restrictions imposed by public authorities, natural events such as forest fires, epidemics or pandemics), the hotelier may terminate all or part of the contract without compensation or notice, to the extent of the part of the contract not yet performed. Under the same conditions, the hotelier is free to choose to postpone the service in lieu of cancellation. The hotelier is also entitled to terminate the contract without compensation/indemnity or notice if there is reasonable cause to believe that the behavior of the customer, his employees, family, guests, agents or participants in an event organized by or to which he is a party is of such a nature as to jeopardize the proper operation of the hotelier’s business, the safetý of its personnel or facilities, as well as the hotelier’s public reputation. Any such termination shall be made without prejudice to any damages which the Hotelier may additionally claim from the Customer. Notwithstanding these GTC, the hotelier reserves the right to stipulate individual cancellation conditions in the booking contract or confirmation.

9. Termination by the customer or on public law grounds

Cancellation by the guest is only valid if made in writing or via the hotelier’s computer system and confirmed by the hotelier via the same means. In the event of cancellation by the guest of the provision of hotel rooms for the purpose of accommodation, as well as all other services and deliveries associated therewith (in particular those offered on the hotelier’s premises), the guest shall owe the hotelier the following charges, unless otherwise specified in the booking confirmation:

• No charge for cancellations up to 30 days before arrival;
• 30% of the total cost of accommodation from 29 to 21 days before arrival ;
• 50% of the total cost of accommodation from 20 to 14 days before arrival;
• 75% of the total cost of accommodation from 13 to 7 days before arrival ;
• 100% of the total cost of accommodation less than 7 days before arrival.

In addition to the above rates, the hotelier may charge the customer an administrative fee of up to CHF 250 per case. In the event of cancellation by the customer of a reception and/or the organization of receptions and/or banquets, space rental and catering, as well as all other related services and deliveries (in particular those offered on the hotelier’s premises), the customer shall owe the hotelier the following costs, unless otherwise specified in the contract:

• No charge for cancellations up to 9 weeks before the event;
• 50% of the total cost of the event from 8 to 4 weeks before the event;
• 75% of the total cost of the event from 4 to 2 weeks before the event;
• 100% of the total cost of the event less than 2 weeks before the event.

Any services provided in advance by the hotelier must be paid for independently of the cancellation. In the event of accommodation being rendered impossible by a state measure taken by the Swiss or Valais authorities, both parties are released from their contractual obligations. The hotelier will return any prepayment made by the customer free of charge. In the event of: illness of the customer; quarantine of the customer; where the customer does not wish to travel due to quarantine or fear of illness; late arrival or early departure for any of the above reasons, the cancellation conditions set out in these GCS shall apply, without prejudice to any additional damages that the hotelier may claim from the customer.

10. Applicable law and place of jurisdiction

These GTC and the contracts to which they relate are governed exclusively by substantive Swiss law. Any dispute arising between the customer and the hotelier concerning the application of these GTC and the contracts to which they are incorporated shall be subject to Swiss law and the place of jurisdiction shall be the company’s registered office (see www.zefixch), Valais.             Data protection declaration

1. Principle

Hotelier” refers to the company 2 Arlequins BB SA (CHE-378.830.041), head office Avenue Général-Guisan 2, 3960 Sierre, operator of the Hôtel Art le Vin. This declaration sets out the hotelier’s privacý policy, in other words the processing of personal data collected through its website or online services, or more generally, in the context of its services. The processing of such data is limited to what is strictly necessary and is carried out solely for the purposes described in this declaration. Personal data will only be kept for the time required to provide the services offered by the hotelier or for the time required by law. This statement is based on the European Data Protection Regulation (GDPR), insofar as companies outside the EU or EEA are required, in certain cases, to comply with the GDPR.

2. Contact

Any questions or requests relating to the hotelier’s privacy policý may be addressed to 2 Arlequins BB SA, Avenue Général-Guisan 2, 3960 Sierre, with the reference: data protection.

3. Collection and processing of personal data by the hotelier’s website

Each access to the hotelier’s website is temporarily recorded in a log file. The following technical data are then recorded, in principle as for any connection with a web server, without any intervention on the part of the user, and stored by the hotelier until they are automatically deleted after 24 months at the latest:

• the IP address of the computer accessing the site;
• the name of the IP space owner (usually the user’s ISP);
• date and time of access ;
• the website from which the user accesses the site (original URL) and any search keywords used;
• the name and URL of the file consulted ;
• status code (e.g. error message) ;
• the operating system of the user’s computer ;
• the browser you are using (type, version and language) ;
• the communication protocol used (e.g. HTTP/1.1) and, if applicable, the username derived from user registration/authentication.

The purpose of collecting and processing this data is to enable the use of the hotelier’s website (establishment of a connection), to guarantee the long-term security and stability of the system and to enable the optimization of our online offering, as well as for internal statistical purposes. These processing operations are based on the hotelier’s legitimate interest pursuant to Art. 6 para. 1 let. f RGPD. In addition, the IP address is analyzed together with other data for the purposes of recognition and defense in the event of attacks on the network infrastructure or other unauthorized or abusive use of the website, and possibly used in criminal proceedings for the purposes of identification and civil and criminal action against the user in question. Such processing is based on the hotelier’s legitimate interest under Art. 6 para. 1 let. f RGPD.

4. Use of the contact form on the hotelier’s website

Users of the hotelier’s website can use a form to contact the hotelier. To do so, the following information must be provided: first name and surname; email address; telephone number; full postal address; subject and message. The hotelier only uses this data, as well as the telephone number provided on an optional basis, to be able to respond to the contact request in the best and most personalized way. The processing of this data is therefore necessary for the performance of pre-contractual measures in accordance with Art. 6 para. 1 let. b RGPD or is based on the legitimate interest of the hotelier in accordance with Art. 6 para. 1 let. f RGPD, respectively.

5. Newsletter subscription

It is possible to subscribe to the hotelier’s newsletter on the hotelier’s website or by giving your consent during the service provided by the hotelier. To do so, it is necessary to register and provide the following data: first and last name, telephone number and e-mail address. The above data is essential for data processing. The hotelier processes this data exclusively for the purpose of personalizing the information and offers sent to you and tailoring them more closely to your interests. Registration constitutes consent to the processing of the data provided in this context, with a view to the regular sending of the newsletter to the address provided, but also with a view to the statistical analysis of user behavior and the optimization of the newsletter. This consent represents the legal basis allowing the hotelier to process the email address provided pursuant to art. 6 al. 1 let. a RGPD. The hotelier is entitled to use third parties for the technical implementation of advertising campaigns and is entitled to pass on the above data for this purpose. An unsubscribe link is provided at the end of each newsletter. If you unsubscribe, your personal data will be deleted, and further processing will only take place in anonymous form for the purpose of optimizing the newsletter.

6. Create a customer account on the hotelier’s website

Pour procéder à des réservations sur le site internet de l’hôtelier au moyen d’un compte client, les données suivantes sont obligatoirement collectées : titre ; prénom et nom ; numéro de téléphone ; adresse privée ; adresse email ; mot de passe. This data, together with other optional information, is collected in order to provide direct, password-protected access to the customer’s basic data stored in the hotelier’s system. Previous and current bookings can be consulted, and the customer can manage or modify his or her personal data. The customer’s consent in accordance with Art. 6 para. 1 let. a RGPD constitutes the legal basis for the processing of data for this purpose.

7. Reservations on the hotelier’s website, by mail order or by telephone

Les données suivantes sont obligatoirement requises en cas de réservations effectuées sur le site internet de l’hôtelier, par correspondance ou par téléphone : titre ; prénom et nom ; date de naissance ; numéro de téléphone ; langue ; informations relatives à la carte de crédit ; adresse email ; adresse postale complète. This data, together with other optional information provided (e.g. expected time of arrival, postal address, preferences, remarks), is used by the hotelier solely for the purpose of fulfilling the contract, unless otherwise provided in this privacy policy or unless the customer has given separate consent. The hotelier processes this data in particular in order to enter the customer’s reservation in accordance with the customer’s request, to provide the services booked, to contact the customer in the event of uncertainties or problems, and to ensure that payment is made correctly. The performance of a contract in accordance with Art. 6 para. 1 let. b RGPD constitutes the legal basis for processing data for this purpose.

8. Cookies

Cookies make the user’s visit to the hotelier’s website easier, more pleasant and more useful. Cookies are files containing information that the user’s Internet browser automatically saves on their computer’s hard disk when they visit the hotelier’s website. For example, the hotelier uses cookies to temporarily store the services selected by the site user and information entered when the user fills in a form on the hotelier’s website, so that this information does not have to be filled in a second time when consulting a sub-page. Cookies can also be used to identify the user as a registered user following registration on the hotelier’s website. This prevents the user from having to log in again when visiting another sub-page of the hotelier’s website. Most web browsers automatically accept cookies, but users can configure them so that no cookies are stored on their computer, or so that a message appears each time a new cookie is received. Disabling cookies may prevent the user from using all the functions of the hotelier’s website.

9. Google Analytics

In order to present and continuously optimize the hotelier’s website, the hotelier uses the Google Analytics audience analysis service, which creates pseudonymized usage profiles and uses small text files (cookies) stored on the user’s computer. The information generated by the cookie concerning the use of the hotelier’s website is transmitted to the servers of the providers of these services, then stored and processed for the hotelier. In addition to the above data, the hotelier also receives the following information: the browsing path taken by a visitor on the site; the duration of the visit to the site or page; the page from which the visitor leaves the site; the country, region or city from which access is gained; the device (type, version, color depth, resolution, width and height of the browsing window); whether the visitor is a repeat visitor or a new visitor. The information is used to analyze the use of the website, to compile reports on website activities and to provide other services in connection with the use of the website and Internet for the purposes of market research and the appropriate presentation of the hotelier’s website. This information may also be passed on to third parties insofar as this is required by law or insofar as third parties are commissioned to process this data. The provider of Google Analytics is Google Inc, an Alphabet Inc. holding company based in the USA. Before the data is transmitted to the provider, the IP address is abbreviated by activating IP anonymization on this website within the member states of the European Union or in other signatory states of the Agreement on the European Economic Area. Google does not combine the anonymized IP address transmitted by your browser within the framework of Google Analytics with other data. In exceptional cases, the full IP address will be transmitted to a Google server in the USA, where it will be abbreviated. In this case, the hotelier provides contractual guarantees that Google Inc. complies with an adequate level of data protection. According to Google Inc. the IP address will under no circumstances be linked to other user data. The following address indicates how to prevent the processing of data by the https://tools.google.com/dlpage/gaoptout?hl=fr audience analysis service.

10. Entering services provided

For billing purposes, the hotelier enters the purpose of the service (e.g. bar order), the date of the service and the customer’s signature.  The processing of this data is necessary for the performance of the contract between the customer and the hotelier pursuant to art. 6 al. 1 let. b RGPD.

11. Data storage and exchange with third parties

In the case of bookings via a third-party platform, the operator of the platform in question sends the hotelier various items of personal information. In principle, this includes the data listed in section 7 of this data protection declaration. In addition, requests concerning the customer’s reservation may be transmitted. The hotelier processes this data in particular in order to enter the reservation in accordance with the customer’s request and to provide the booked services. The legal basis for processing data for this purpose is the performance of a contract in accordance with Art. 6 para. 1 let. b RGPD. Last but not least, platform operators inform hoteliers of any potential disputes relating to a booking. They also transmit data concerning the booking process, for which a copy of the booking confirmation can serve as proof of the actual completion of the booking. The hotelier processes this data for the protection and enforcement of his rights. For such processing, the hotelier relies on its legitimate interest pursuant to art. 6 para. 1 let. f RGPD. The customer is requested to take note of the data protection declarations of the respective suppliers.

12. Centralized data storage and linking

The data referred to in articles 5 to 7 of this data protection declaration may be stored in a centralized electronic data processing system. If this is the case, the data will be systematically recorded and combined for the purpose of processing the customer’s reservations and providing the contractual services. The customer can obtain information from the hotelier as to the identity of any data processing software used. Where such software is used, the processing of such data by the latter is based on the hotelier’s legitimate interest under Art. 6 para. 1 let. f RGPD in customer-friendly and efficient management of customer data.

13. Centralized data storage and linking

Personal data is stored by the hotelier for as long as is necessary for the use of the above-mentioned tracking services and for further processing based on the hotelier’s legitimate interests. The hotelier retains contractual data for a longer period if this is required by legal retention obligations. Obligations to store data which require the hotelier to retain data derive from provisions relating to the right to notify the authorities, financial accounting and tax law. In accordance with these provisions, commercial communications, contracts concluded and accounting documents must be kept for up to 10 years. Insofar as the hotelier no longer requires this data for the provision of services, it will be blocked. This means that the data can only be used for accounting and tax purposes.

14. Transmission of data to third parties

The Hotel Owner will only pass on the aforementioned personal data if the data subject has expressly consented to this, if the Hotel Owner is under a legal obligation to do so, or if this is necessary to enforce the Hotel Owner’s rights, in particular to enforce its rights arising from the contractual relationship. Furthermore, the hotelier will pass on this data to third parties insofar as this is necessary for the use of the website and the execution of the contract (including outside the website), in particular for the processing of your reservations. The hotelier’s web host is a service provider to whom the hotelier sends personal data collected via its website, or who has access or may have access to such data. The website is hosted on servers in Switzerland. The purpose of transmitting data is to provide and maintain the functionality of the website. This processing is based on the hotelier’s legitimate interest pursuant to art. 6 para. 1 let. f RGPD. If requested by the customer, the hotelier is obliged to inform the customer of the identity of the web host used. Where applicable, the hotelier may transmit credit card information to the issuer and acquirer of the credit card used for payment on its site. If payment by credit card is chosen, all the necessary information must be entered. The legal basis for the transmission of data is the performance of a contract in accordance with Art. 6 para. 1 let. b RGPD. Regarding the processing of credit card information by these third parties, the hotelier refers to their general terms and conditions, as well as their data protection statements.

15. Transmission of personal data abroad

The hotelier may pass on the personal data mentioned above to third-party companies (commissioned service providers) abroad for the data processing specified in this data protection declaration. These companies are subject to the same level of data protection as the hotelier. If the level of data protection in a given country does not correspond to the Swiss or European level, the hotelier will contractually ensure that the protection of personal data processed corresponds to that of Switzerland or the EU.

16. Right to information, rectification, erasure and restriction of data; right to data portability

Any person whose personal data is processed by the hotelier has the right to obtain, on request, information about the personal data concerning him or her. They have the right to rectification of erroneous data and to deletion of their personal data, provided that there is no legal obligation to retain the data or no legal basis for the hotelier to process the data. The data subject has the right to demand the return of the data transmitted to the hotelier. On request, the hotelier will also forward the data – in a standard format – to a third party of the data subject’s choice.

17. Data security

The hotelier uses appropriate technical and organizational security measures, in line with the state of the art, to protect processed personal data against manipulation, partial or total loss and against unauthorized access by third parties.